Terms of Service

SupplierPing is a workspace for tracking open purchase orders, drafting and sending follow-up emails to suppliers, and recording their replies. By default, every send requires your explicit approval, and a supplier's reply only updates your order once you review and apply it. If you explicitly turn on auto-pilot (available on the Growth and Unlimited plans, off by default), you authorise SupplierPing to send your due follow-ups and apply a supplier's clear delivery updates automatically on your behalf, using the same drafting and reply-reading logic, until you turn it back off. Auto-pilot only ever applies a reply the Service reads as a clear, actionable delivery update (a new date, confirmed, delayed, or received); anything vague, unrelated, or ambiguous is left for you to review manually either way.

SupplierPing helps you organize and act on follow-ups faster. It does not guarantee that a supplier will respond, respond faster, or that using it will save any specific amount of time or money; see Pricing for how we frame that. Supplier replies you record, whether typed in or read automatically from an email reply, are suggestions for you to review and apply. SupplierPing doesn't change your order records without that review.

SupplierPing is business software, not legal, accounting, procurement, credit, or other professional advice. You remain responsible for purchasing decisions, supplier communications, approvals, and records.

You need an account to use SupplierPing, created with an email and password or via Google sign-in. You're responsible for keeping your login credentials secure and for activity that happens under your account. Tell us right away at supplierping@gmail.com if you suspect unauthorized access.

You may use SupplierPing only if you can enter into a binding agreement and have authority to act for any business whose data you upload. Keep your account information accurate and do not share access credentials.

• New accounts get a 14-day free trial with full access and no card required.
• Paid plans are billed monthly or annually through Stripe, at the price shown on the Pricing page at the time you subscribe. Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel any time from Billing, with no cancellation fee. Cancelling stops the next renewal and you keep access until the end of the period you already paid for.
• Fees already paid are non-refundable except where required by applicable law or expressly stated at checkout. That includes partial periods, unused time and annual plans already started. If you delete your account, your subscription ends immediately and the current period is not refunded.
• Prices are in US dollars and exclude any taxes that may apply.
• If you subscribe part way through the free trial, the days you have left are kept and your first payment is taken when the trial ends. At the end of the trial, if you have not chosen a plan, you can still sign in and see your data, but importing and sending are turned off until you subscribe.
• We will tell you at least 30 days before a price change takes effect on your next renewal, and you can cancel before then.

You agree not to use SupplierPing to:

• Send unsolicited bulk email, spam, or messages to addresses that aren't real suppliers you have an actual purchasing relationship with.
• Upload data you don't have the right to use, or that infringes someone else's rights.
• Attempt to breach, probe, or disrupt the Service's security or infrastructure.
• Use the Service for anything unlawful, or in a way that impersonates another person or entity.
• Send messages in breach of applicable marketing, anti-spam, electronic communications, or privacy laws.
• Send harassing, deceptive or fraudulent messages, or use the Service to scrape or resell its content.
• Exceed the daily sending limits shown to you, or try to get around them.
• Upload payment-card numbers, government identification numbers, health information, passwords, or other sensitive information the Service does not need.

We may suspend or terminate accounts that violate this section, with notice where practical.

You own the purchase order and business data you upload to SupplierPing. We use it only to provide the Service to you; see the Privacy Policy for details. You're responsible for having the right to upload and process any supplier data you put into the Service.

You authorise us and our service providers to host, store, analyse, transmit, and otherwise process that data only as needed to provide, secure, support, and maintain the Service as described in the Privacy Policy. You are responsible for giving suppliers and other individuals any notices required by law and for having a lawful basis to upload their information and send them messages.

You are solely responsible for the emails sent through your account, including those sent automatically under auto-pilot, and for your relationship with your suppliers. You confirm you have a legitimate business relationship with each supplier you email and the right to contact them. SupplierPing is not a party to your purchases and is not responsible for a supplier's action, delay, price, reply or failure to reply, or for any loss caused by an AI-drafted or AI-interpreted message that you approved or that auto-pilot sent under your settings.

The Service relies on third-party providers for hosting, authentication, billing, email, artificial intelligence, and Google sign-in services. Their availability and terms may affect the Service. You remain responsible for checking recipients, content, attachments, and timing before every send.

SupplierPing, its design, and its underlying software are owned by us and protected by applicable intellectual property law. These terms don't grant you any rights to our trademarks, branding, or code beyond what's needed to use the Service as intended.

The Service is provided "as is," without warranties of any kind, express or implied. We don't warrant that the Service will be uninterrupted, error-free, or that any AI-drafted content or AI-suggested update will always be accurate. AI features use third-party AI models and their output can be wrong. You're responsible for reviewing anything before you approve, send, or apply it, and for what auto-pilot sends under your settings.

To the maximum extent permitted by law, SupplierPing will not be liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost profits or lost business opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose, or US$100, whichever is greater. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence, and nothing removes rights that mandatory law gives you.

To the extent permitted by law, you will indemnify SupplierPing and its personnel against third-party claims and reasonable costs arising from your unlawful use of the Service, your breach of these terms, or data and instructions you submit without the required rights or permissions. This does not apply to the extent a claim was caused by our own wilful misconduct or negligence.

You can stop using the Service and delete your account at any time from Account. We may suspend or terminate your access for violating these terms, non-payment, or if required by law, with notice where practical.

These terms are governed by the laws of Singapore. Before starting formal proceedings, the parties will try in good faith to resolve a dispute by contacting the other party and allowing 30 days for a response. This does not prevent urgent court relief or the exercise of a non-waivable statutory right. Subject to those rights, the courts of Singapore have exclusive jurisdiction.

If a provision is unenforceable, it will be adjusted only as far as needed and the remaining provisions will continue. A waiver must be in writing. You may not assign these terms without our prior written consent; we may assign them as part of a merger, reorganisation, or sale of the Service. These terms and the Privacy Policy are the entire agreement about the Service.

We may update these terms as the Service evolves. If we make a material change, we'll update the date at the top of this page and email you at least 30 days before a material change takes effect. If you do not agree, you can cancel before then. Continuing to use the Service after a change takes effect means you accept the updated terms.

Questions about these terms: supplierping@gmail.com.